Prevention
and Early Resolution of Workplace
Conflict
“Unmanaged
conflict is the largest reducible
cost in organizations today,
and the least recognized.“ —
Dan Dana (quoted 1988, 2010)
Overview
"In the life cycle of every conflict,
there is a point when it's large enough
to be recognized,
but small enough to be resolved."
Every up-to-date
organizational leader knows that the
controlling, coercive management style
of yesteryear no longer works. Demographic
and economic changes now require that
managers not only negotiate with their
staff, but help them negotiate with
each other. Sadly, many management
development programs fail to show
managers exactly how to mediate between
employees.
Current trends
toward downsizing, flatter hierarchies,
teams, quality, and multiple responsibilities
are intensifying the interdependency
between employees. Most organizations
inadequately equip their staff to
effectively negotiate work relationships
in these challenging times.
A core element
in the Gamey and Gamey Training System,
the Manager-as-Mediator Seminar puts
the tools of the professional mediator
into the hands of your managers to
build better workplace relationships,
enhance performance, improve productivity,
and cut the unnecessary financial
costs of workplace conflict.
Thousands of people have learned this
practical tool for the prevention
and early resolution of workplace
conflict.
Learning objectives
1. Determine WHEN
problems can best be solved by Managerial
Mediation
2. Prepare the best CONTEXT for a
mediation meeting
3. Perform the three PRIMARY TASKS
of the manager-as-mediator
4. Negotiate agreements to PREVENT
RECURRENCE
Topic outline
1. The manager-as-mediator
— a better way to handle communication
problems and personality clashes
2. Consequences of conflict —
measuring the Cedi cost of conflict
in your organization
3. Types of conflict — manager/supervisor-employee,
employee-manager/supervisor, and employee-employee
4. When managerial mediation works
— and when it won't
5. Preliminary meetings with employees
— the surprising purpose of
"getting the facts"
6. Managing the context — mostly
common sense, but vitally important
and often overlooked
7. The three tasks of the manager-as-mediator
— made simple and practical
8. Contracting for agreement —
making deals that stick
9. Video demonstration — how
to mediate as a manager or team leader
10. Practice by learners — constructive,
guided feedback to build practical
skills
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